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You’ve been the Landlord for a sprawling 300 unit apartment building in Southern California. The cost of living here has increased steadily the last 2 years with inflation, demand for housing, and the housing market now out of reach for a lot of low wage workers. The rent in the building you manage has increased $200 in the last 2 years unfortunately. Not a day goes by where a tenant is short on the rent or decides to move out because the rent is so high. Occasionally, you get tenants who ask for some latitude to ease up on the rent for a time until their income gets better. Sometimes you can grant these short term requests without it hurting the bottom line, other times it’s impossible. You are a reasonable landlord for the most part, understanding lots of people are having trouble finding ways to make ends meet. One day you get a knock on your door from a nice Hispanic woman from unit 504. Her name is Alma. You invite her into your apartment to talk about her situation and dilemma. You know what is coming, it’s the trend recently, but you’re patient and understanding, listening to Alma’s concerns.